These terms and conditions stipulate the conditions governing the use of this website (www.ibizastore.es) and the purchase of products in the same (hereinafter, the "Conditions ").

Please read carefully these conditions, our Cookie policy and our Privacy policy (collectively, "Data protection policies") before using this website (hereinafter, Website).

By using this Website or making an order through it you consent to be bound by these Conditions and our Data protection policies, so, if you do not agree with all Conditions and Data protection policies , you should not use this Website.

The sale is understood in our registered office and the purchase by this website implies the acceptance of the Conditions.

  • Legal Data

In compliance with law 34/2002, of 11 July, on services of the Information society and electronic commerce, we indicate the general information data of this website:

Owner: Oswaldo J. Zilberman Kanizsa

NIF: 41449976C

Address: Calle Juan Ramón Jiménez 26, Ibiza (CP 07800)

Phone: 34 933 179 676

Contact: contacto@ibizastore.es

  • Purchasing Process

The purchasing process consists of several steps:

FIRST: To make the purchase you must set up your profile with user name & password.

SECOND: After loging in, you can choose your products.

THIRD: In the maximum period of 24 hours, Ibiza Store will send you an email to the address provided by you, confirming the purchase. This email will assign a reference code for the purchase, and detail the product characteristics, price, shipping costs.

FOURTH: The confirmation of the order sent by Ibiza Store is not valid as invoice, only as proof of purchase. You can find the invoice within your profile or request to the mail contacto@ibizastore.es

  • Sales Policy-return and cancellation

Ibiza Store allows you to return or change your purchase within a maximum of 14 calendar days from the delivery of your order.

You have 48 hours from receipt / delivery of the order to check that it is in perfect condition. If not, inform us immediately of any kind of problem to incidencias@ibizastore.es.

Right of return

To exchange or return an article, you must notify us of your decision by email at incidencias@ibizastore.es. We will confirm the receipt of this return notice and must send the article in perfect condition, with the packing, labelling and security seal intact and original to our store in Barcelona, to the following address: Ibiza Store c/Del Pí, 9. Barcelona- 08002.

You need to specify in the package that it is a return or change, including proof of purchase, your name, address and phone number. You will be responsible for cost of shipping and the item must be properly packaged and protected.

Ibiza Store is not responsible for lost packages and it will be your responsibility to ensure that it arrives at our store in perfect condition.

We will return all payments received, without undue delay, and in any case, no later than 14 days from the date we receive the product and have submitted it to careful inspection. We will proceed to make such reimbursement using the same payment method that you have used for the initial transaction. We inform you that every item in our Website is delivered with a security seal; you agree that in the event that the security seal is not intact upon return, you will assume the use of the article on your part and, consequently, you may not exercise your right to Withdrawal. Products that have been used, damaged or broken shall not be accepted.

Ibiza Store only allows exchanges for items of equal or greater amount, paying the difference in this second case.

Due to the artisan process carried out with each of our pieces it is possible that some of the colors or shapes of the articles vary slightly in relation to the images shown in the Website.

If you want to cancel the order, if the request has already entered the preparation process for your submission, this option will not be available. However, you can contact us at incidencias@ibizastore.com as soon as possible and you will receive an e-mail confirming if the cancellation has been made. Orders already sent may not be cancelled.

Defective Product return

In cases where you consider that at the time of delivery the product does not conform to the stipulations of the contract, you must contact us immediately..... By providing the product data, as well as the damage it suffers, or by telephoning the number 34 933 179 676 Where we will tell you how to proceed.

The product can be returned by sending it to the address listed above.

We will proceed to carefully examine the returned product and advise by e-mail within a reasonable period of time if the refund or replacement is made (if applicable). The refund or replacement of the article shall be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-compliant item proceeds.

The amounts paid for those products that are returned because of a defect, where it actually exists, will be reimbursed in full, including shipping costs.

  • Promotions and Offers

Keep in mind that promotions and sales are not cumulative. Only one promotion can be used for each order. This excludes gift vouchers.

  • Prices

The prices indicated in the product lists include VAT unless otherwise indicated. In the final summary of the purchase will appear the total price with taxes and shipping charges included. We inform you that we are not responsible for taxes and customs fees that some countries apply to the entry of foreign shipments.

  • Warranty and Repair

Sold products have a manufacturer's conventional warranty and, for final consumers, a 24-month statutory warranty for defects in conformity.

However, we remind you that you will have to provide sufficient evidence regarding the lack of conformity of the product with the contracted if it is manifested after 6 months after the delivery of the product.

It is understood that the products are in conformity with the contract provided that (i) conform to the description made by us and possess the qualities that we have presented in this Website, (ii) are suitable for the uses to which the products of the same one are ordinarily destined. Type and (iii) present the usual quality and performance of a product of the same type that is founded to be expected.

This guarantee is reserved for the consumer, a natural person, who acts for purposes other than the business or professional activity developed. In the event of a defect in conformity, Ibiza Store will reestablish the conformity of the product by repairing/replacing or reducing the price, or, where appropriate, at its discretion or, the termination of the contract, as well as the reimbursement costs.

If you receive a damaged product or in a bad state, we will replace that article by one in perfect condition and collect at the same time the defective, or in your case, at the discretion of Ibiza Store, we will repair it, once repaired will be returned by Mail or Courier. In both cases, you must send the defective product to the address indicated. Return costs will be paid by IbizaStore.

In the event that, for any reason, the Ibiza Store company could not deliver to its client a product under guarantee (reinstated or replaced), it may return the total amount paid or replace the product with another of similar or superior characteristics. If the application of the guarantees provides for the return of the product, the goods must be returned by the purchaser in their original confection together with all parts thereof.

The warranty is invalid if the product has been tampered with by unauthorized personnel, if the defects have been determined by negligence or misuse of the purchaser, transportation, blows, falls, moisture, chemicals or other causes not dependent on defects of manufacture or production.

  • Policy delivery of merchandise

The delivery times indicated may vary. Although we strive to respect the shortest possible deadlines, but the maximum delivery period will be one month from the date of the order.

Our acquired commitment of sale and dispatch of the goods offered is subject to the depletion of the stock of the announced product. Therefore, in a commitment of quality and customer service, we will try at all times that the advertised products are available. However, there may be exceptional circumstances causing the product to be depleted, so the order and contract signed between the parties will be void under this resolute clause, restoring completely to the client in case of prepayment the amounts paid by the same one, without assuming responsibility for indemnification for breach of contract, consequential damage or lost profit.

The shipping option (shipping and transport company) will be chosen by you, and the cost of the same (freight) depends on the designation of the company and the quality of service you select. However, it should be noted that we have tried to link to this service the most efficient and recognized transport companies in the country.

No orders will be sent until the payment has been made.

On Saturdays, Sundays and holidays there will be no delivery service and are counted as non-working days.

The order will be delivered to the designated address at the time of purchase. The subsequent modification of the place of delivery requested by you may generate additional costs on the sale price.

  • Photographs

Some items may seem a little larger or smaller than their actual size due to screen configuration and photographic technique. Other items can be represented in a larger size than their actual size in order to clearly show the details, or less than their actual size, in order to show the full article. Also, the color shades in the photographs of the products on the Web can be altered by the resolution of your monitor and may differ from the real ones.

  • Payment Policy

We accept the following payment methods:

• MasterCard


• American Express

• PayPal

• Bank Transfer

Please note that we cannot accept payment methods not previously specified. If you try to pay with any other method, we will not be responsible for the loss of your payment or any other damage caused by your action. Some of the above payment methods may be temporarily disabled.

Only payment in euros is accepted.

Payment Processing:

When your application and data have been verified and prepared products leave our warehouse for shipment, the payment will be deducted from your account at the time of completion of the sale within the online store.

Secure purchase

Ibiza Store is committed to protecting the personal information of our clients. We use industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All commands are transmitted in a coded format. To make sure your request is secure, simply check it in your Internet browser while you are in the ordering section. Most browsers use some kind of symbol to alert you about the fact that you are on a secure website. We save your shipping and billing information when you create an account with us, but that information will not be used by anyone but IbizaStore and third parties who provide services related to www.ibizastore.es.

During purchase, the customer's credit card identification number (CVV) is required for purchases made with credit cards. The CVV is a value of 3 or 4 numeric digits that provides an encryption control of the information recorded on the card. This safety feature is designed to protect the consumer against fraud. Neither your CVV nor your credit card number or any data on the card will be stored on our systems and you will need to provide the number each time you make a purchase at www.ibizastore.es.

  • Intellectual and Industrial property

When the user connects to the Website, owner of all intellectual property rights of the same, you may not copy or download all or part of its contents, photographs, without express prior authorization of IbizaStore.

You acknowledge that all the elements of the store and the website and of each of the products, the information and materials contained therein, the marks, the structure, selection, ordering and presentation of its contents, and the computer programs used in Relationship with them, they are protected by intellectual and industrial property rights of the Ibiza Store itself or of third parties, and without that can be understood ceded to the user any of the rights of exploitation on the same ones beyond the strictly necessary For the proper use of Ibiza Store.

Ibiza Store is a Spanish trademark registered in the name of Oswaldo Zilberman Kanizsa in the Spanish Patent and Trademark Office.

  • Responsibilities

Ibiza Store is not responsible for the damage that could be derived by improper use of this website or any of the portals that appear as hyperlinks on our website. Regarding the links or hyperlinks we decline all responsibility for those who refer to our website and in the case of those who appear on our website the connection will do so for information.

  • Passwords

Ibiza Store will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will serve to access the services provided through the website. The user must maintain under his exclusive responsibility the passwords in the strictest and absolute confidentiality, assuming, therefore, the damages or consequences of all kinds are derived from the breach or revelation of the secrecy. For security reasons, the password of telematic access to the services linked to the Web site may be modified at all times by the user. The user agrees to notify Ibiza Store immediately of any unauthorized use of its password, as well as access by unauthorized third parties.

  • Various

- Ibiza Store reserves the right to modify the terms and conditions at any time. Ibiza Store recommends that you review the same at any time you re-access this website. If you do not agree with the changes to the Conditions, we recommend that you do not use this website.

- If any of the present Conditions or any provision of a contract were declared null and void and without effect by firm resolution dictated by the competent authority, the remaining terms and conditions shall remain in force, without being affected by such Declaration of nullity.

- The lack of requirement on our part of the strict fulfillment on your part of any of the obligations assumed by you under a contract or of the present conditions or the lack of exercise on our part of the rights or actions that we could be responsible under this agreement or the conditions, it shall not imply any waiver or limitation whatsoever in connection with such rights or actions or exonerate you from complying with such obligations.

  • Applicable law and jurisdiction

These general conditions are governed by Spanish legislation. Any controversy arising out of the performance or performance that may arise in relation to the validity, interpretation, fulfillment or resolution of this Contract shall be subject to the jurisdiction and competence of the courts and tribunals of the domicile of Ibiza Store. Ibiza Store will archive the electronic documents in which the contract is formalized.